Field Service Software vs. Spreadsheets: Which One Actually Saves You Money?

Most contractors in Hampton Roads start with spreadsheets because they look free. But the true cost is buried in payroll: roughly 10 hours per week of admin overhead, which at $85/hour is about $44,200 in lost billable time every year.

Spreadsheets also carry a 15–20% error rate, create information silos with no single source of truth, and slow your dispatch flow. Field service management software replaces human error with structured workflows.

The ROI of moving to software like Nexus Field: up to 35% more jobs per technician per day and payment cycles dropping from ~38 days to ~7 days.